Privacy Policy
Last updated: March 2026
1. Introduction
Welcome to Yals Creations ("we", "our", or "us"). We are committed to protecting the personal information you share with us when you visit our website or place an order. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.
By using our website and services, you agree to the practices described in this policy in accordance with the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
2. Information We Collect
We collect the following information when you place an order or contact us:
- Personal details: Your name, email address, and phone number
- Delivery information: Shipping address, city, pincode, and state
- Order details: Products ordered, customization text (names/numbers), colour preferences
- Payment information: We use Razorpay to process payments. We do not store your card or bank details on our servers. Razorpay handles all payment data securely.
- Technical data: IP address, browser type, and pages visited (collected automatically via server logs)
3. How We Use Your Information
We use your information only for the following purposes:
- To process, fulfil, and ship your order
- To contact you about your order status, shipping, or any issues
- To send your order confirmation and invoice
- To handle refunds or cancellations
- To comply with legal obligations
- To improve our website and services
We will never sell, rent, or share your personal information with third parties for marketing purposes.
4. Sharing Your Information
We may share your information only with trusted service providers who help us operate our business:
- Razorpay – for secure payment processing. View Razorpay's Privacy Policy
- Shipping partners – your name and delivery address are shared with our courier/logistics partner to deliver your order
We may also disclose information if required by law, court order, or government authority.
5. Data Retention
We retain your order information for a minimum of 3 years for accounting, legal, and customer service purposes. You may request deletion of your personal data by contacting us (see Section 9), subject to our legal retention obligations.
6. Cookies
Our website uses minimal cookies — primarily for authentication (admin access) and to remember your shopping cart. We do not use advertising or tracking cookies. You can disable cookies in your browser settings; however, this may affect the shopping cart functionality.
7. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. All payment transactions are encrypted via SSL and handled by Razorpay, which is PCI DSS compliant.
However, no data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
8. Children's Privacy
Our products are designed for all ages, but our services are intended for individuals aged 18 and above, or minors using the website under parental supervision. We do not knowingly collect personal information from children under 13 without parental consent.
9. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data (subject to legal obligations)
- Withdraw consent for marketing communications at any time
To exercise these rights, message us on WhatsApp or on Instagram.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.
11. Contact Us
If you have any questions about this Privacy Policy, please reach out to us: